
Demystifying the Black Box Perception of Technology


Christopher Carroll, VP-IT, Cheddar's Casual Cafe
Easy Access through Cloud Computing
A key benefit of cloud computing for the hospitality industry is the ability to deliver anytime, anywhere access to data and applications via multiple end user devices. We have embraced cloud computing by moving our hospitality management teams to applications like Office 365 and a cloud based Business Intelligence tool. Giving our workforce access to their key performance metrics and data allows our teams to have collaborative conversation about performance leveraging the same view of information no matter their location or device.
Importance of Tailored Reports
Our approach to making data effective is to build and deliver dashboard views of key data metrics. We steer conversations related to performance, goals and budget towards dynamic dashboard version of the truth instead of e-mail and static spreadsheets. To deliver dashboards we leverage CTUIT Radar to load our keys performance data into a cloud based repository. With the our data in a central place we leverage CTUIT canned reporting along with our own custom reports and data exports to provide tailored actionable reporting to our restaurants.
"Picking the right technology has to be a balancing act of pushing the business towards the future while ensuring the business is well positioned to live in that future world"
Engage in Technology before Applying
Technology has the ability to take an organization to the next level when properly selected and delivered or set it back when it is not. I have learned that picking the right technology has to be a balancing act of pushing the business towards the future while ensuring the business is well positioned to live in that future world. My advice to fellow CIOs is to spend time talking to the business about technology before it is adopted to foster awareness and educate the business continually throughout the process. Getting the business community excited about future technology early on in the process naturally compels users to be the torch bearers for technology adoption and success. Demystifying the black box perception of technology by engaging your business in direct and simple conversations will pave the way for successful project implementations.
Featured Vendors
EDITOR'S PICK
Essential Technology Elements Necessary To Enable...
By Leni Kaufman, VP & CIO, Newport News Shipbuilding
Comparative Data Among Physician Peers
By George Evans, CIO, Singing River Health System
Monitoring Technologies Without Human Intervention
By John Kamin, EVP and CIO, Old National Bancorp
Unlocking the Value of Connected Cars
By Elliot Garbus, VP-IoT Solutions Group & GM-Automotive...
Digital Innovation Giving Rise to New Capabilities
By Gregory Morrison, SVP & CIO, Cox Enterprises
Staying Connected to Organizational Priorities is Vital...
By Alberto Ruocco, CIO, American Electric Power
Comprehensible Distribution of Training and Information...
By Sam Lamonica, CIO & VP Information Systems, Rosendin...
The Current Focus is On Comprehensive Solutions
By Sergey Cherkasov, CIO, PhosAgro
Big Data Analytics and Its Impact on the Supply Chain
By Pascal Becotte, MD-Global Supply Chain Practice for the...
Technology's Impact on Field Services
By Stephen Caulfield, Executive Director, Global Field...
Carmax, the Automobile Business with IT at the Core
By Shamim Mohammad, SVP & CIO, CarMax
The CIO's role in rethinking the scope of EPM for...
By Ronald Seymore, Managing Director, Enterprise Performance...
Driving Insurance Agent Productivity with Mobile and Big...
By Brad Bodell, SVP and CIO, CNO Financial Group, Inc.
Transformative Impact On The IT Landscape
By Jim Whitehurst, CEO, Red Hat
Get Ready for an IT Renaissance: Brought to You by Big...
By Clark Golestani, EVP and CIO, Merck
Four Initiatives Driving ECM Innovation
By Scott Craig, Vice President of Product Marketing, Lexmark...
Technology to Leverage and Enable
By Dave Kipe, SVP, Global Operations, Scholastic Inc.
By Meerah Rajavel, CIO, Forcepoint
AI is the New UI-AI + UX + DesignOps
By Amit Bahree, Executive, Global Technology and Innovation,...
Evolving Role of the CIO - Enabling Business Execution...
By Greg Tacchetti, CIO, State Auto Insurance
Read Also
The Intelligent Legal Department
Data Protection Trends - GDPR as a forthcoming global privacy benchmark
The 5 questions you should be asking about legal tech
Technology as a Tool to Aid the Legal Function
Building On Your Legal Tech Journey
Enhancing Productivity of Lawyers with Technology
