Dot.Cy is at the forefront of addressing these challenges through cloud-based Guest Relationship Management (GRM) solutions using the Microsoft Dynamics 365 platform as a base, whilst leveraging on the best practises and the extensive list of standard functions Microsoft Dynamics 365 provides.
With more than a decade of experience in the hospitality and travel industry, Dot.Cy digitally transforms a hotel operation by eliminating data and process silos whilst connecting all the departments together in a single platform. Being recognized as Microsoft Dynamics Regional Partner of the Year and Microsoft Country Partner of the Year, Dot.Cy is investing heavily and positioning itself to become a leading player in Guest Relationship Management systems by utilizing the award-winning Microsoft Dynamics 365 platform but most importantly by understanding the client’s unique requirements and modeling solutions to serve the guest in a personalized and efficient manner.
Expounding on the capabilities of Dot.Cy’s Guest Relationship Management solution, Nicos Papaioannou, Managing Director of Dot.Cy says, “We are building software solutions with the guest journey in mind, leveraging on guest engagement best practices using Microsoft Dynamics 365. This is unique to the hospitality and travel industry”. With guest satisfaction being the primary factor for a successful hotel operation, Dot.Cy’s Microsoft Dynamics 365-based solutions provide guest information such as guest preferences, habits, buying patterns, past transactions, demands, complaints, and loyalty characteristics. “We cover the guest’s journey spanning over all the touch-points within the hotel to provide the right information to the right person at the right time on the right channel,” asserts Nicos. Guest satisfaction is greatly elevated since information is not anymore linked to just a room–it is linked to a guest, is summarized in the form of a holistic profile, and can be actioned upon in an intuitive and familiar user interface.
Having a client base of 100 installations of Microsoft Dynamics 365 in 12 countries, Dot.Cy has become proficient in speaking the client's language and combining technology, processes, and business consulting in one attractive package that is unique, functional, simple to use, and leverages the standard functionality and extensibility of Microsoft Dynamics 365. Along the path of innovation, Dot. Cy positions and strengthens its presence by developing vertical products that are catered specifically towards the hospitality industry.