Top 20 Travel & Hospitality Technology Companies - 2017
In the highly competitive travel and hospitality sector, success depends on knowing customers and serving their needs. Technological innovations are driving the travel and hospitality industry to move beyond the niche—from early adopters of social, mobile, and cloud to be more information driven and customer-centric. From taking virtual-reality tours of vacation spots and facilities to checking-in with biometric sensors or receiving automatic concierge and house-keeping services, technology has broadened the definition of personalized services, contributing toward an enhanced customer experience.
Artificial intelligence (AI) and machine learning are reaching a new level of maturity and are poised to transform the travel and hospitality industry by bringing in automation in bookings, transactions and administrative tasks. With huge amounts of historical and behavioral data on previous customers and travel trends, AI can easily combine travel and customer intelligence and turn it into remarkably usable information that can impact an individual traveler’s trip planning experience. In addition to the plethora of technologies, the promise of IoT is also going beyond the customer experience. For instance, hoteliers, airlines, and other travel companies can leverage connected sensors to improve operational efficiencies such as energy and water consumption.
A confluence of technologies, including faster processing power, cloud computing, and IoT will come together to push the mobile channel to the next level—removing existing pain points from travel and improving the overall trip experience in the process. For the industry, the key lies in identifying the most relevant technology that gives customers a pleasant and personalized experience. There are a host of technology solution providers who bring their best-in-class solutions towards winning the travelers.
Our selection panel has evaluated hundreds of travel and hospitality solution providers based on their ability to assist CIOs and enterprise holders overcome the challenges in the sector and to help companies choose the perfect travel and hospitality solution.
We present to you CIOReview’s 20 Most Promising Travel & Hospitality Technology Solution Providers 2017.