ePowerCenter CRM enables travel agents to view, manage and process all interactions through a single, intuitive user interface
Astute Solutions has been equipping enterprises across industry channels with the customer experience tools needed to emphasize the details on which successful customer relationships are built on. One of Astute Solutions’ clients, British Airways, a leading international airline known for its world class customer service, launched a global customer relation in 2003 and was facing the challenge of non-integrated collection of technologies, leading to excessive customer relations expenditures. With the help of Astute Solutions’ ePowerCenter, British Airways was able to handle million interactions replacing numerous non-integrated systems. The solution’s enhanced data collection and reporting offered British Airways an in-depth view of passenger experience, improving its service quality.
Looking forward, the company is going to release its next version of ePowerCenter CRM. Sanda says, “It is a very significant step for us both in terms of features and ability, making it run on any platform, anywhere. Our customers are planning to use it at airports on tablets, I-pads to better serve consumers as they travel.