Over the years, various facets of the hotel industry have undergone a seismic shift to accommodate new technologies and changing consumer behavior, which in turn altered the way hoteliers conduct their business today. A user when choosing a hotel can now get to choose an entire vacation that starts with the air travel ticket, car rental to booking a variety of properties. There is also the option to select the restaurant for dining and spa for a complete day for an enjoyable stay. Cloud-based property management systems (PMS) are widely used by many properties to handle all the processes efficiently but according to Barry Biegler, the president and founder, “Even though we offer software services both in cloud-based and the traditional variant with our own equipment, the cloud may come as a less efficient and costly option in the hotel industry.”
Various vendors offer “cookie-cutter” PMS systems with the same unchanged product and a “take-it-or-leave-it” selling policy. Resort Data Processing is one of the few companies that let hotels add custom changes to meet their specific needs.
Resort Data Processing provides its software reservation system to properties beyond the ordinary hotel rooms; these are the ones that have a mix of accommodations which include large resorts with attached RV parks and also renting houses. “Most companies sell their product only to hotels or campgrounds whereas we can sell our software to any of these properties and blend them with other types of properties,” states Biegler. Apart from all the basic features found in a common PMS, there are supplementary modules that Resort Data Processing offers to increase the capabilities of their software for their clients. A user can access a whole itinerary system by getting to reserve a water-skiing ride, reservation of a restaurant, and water-park. “We are looking for full-service resort clients that want to offer their guests, reservations to more than just a hotel room,” says Strauss.
We are looking for full-service resort clients that want to offer their guests, reservations to more than just a hotel room
Nowadays, instead of a traditional key, guests can just wave their smartphone to get access to all the facilities on the property. Resort Data Processing already provides mobility features in their product that helps their clients improve communication with their guests. But looking ahead in the future, the team wants to let guests book add-ons offered in the property, directly from their smart-devices and plan their day after reaching their preferred resort.