20 Most Promising Travel and Hospitality Solution Providers - 2015
The travel and hospitality industry is embracing advanced technologies to wow the guests and enhance the loyalty factor while the well-travelled are using it to augment their travel experience. To remain competitive, this people-centric industry is ushering in initiatives and utilizing big data and analytics to extract relevant insights pertaining to customer preferences. Right from the phase of planning the travel to the arrival of guests and catering to their personal needs and showcasing the property, hoteliers are now powered to entice the prospects. To cope with a traveler’s schedule, speed and personalized service are today’s requirements in the travel and leisure industry—where faster booking, check-in, Wi-Fi, and immediate response to the customer dominate.
To earn a seat at the table, enterprises have to empower themselves with the technological knowledge that bring in ease of operations through the implementation of Customer Relationship Management, Property Management System, cloud, mobile, or Global Distribution System. With the advent of social media, hotels and travel agencies are in pursuit of customer data to glean more insights and target customized communication as part of their marketing strategies.
For the CIOs and IT decision makers, the key lies in implementing technology solutions that provide seamless communication and a 360 degree centralized view of the guest. There are a host of IT solution providers who bring in integrated solutions towards winning the travelers. In the last few months, our decision panel evaluated the capabilities of scores of technology vendors in the travel and hospitality arena, and shortlisted the ones that are at the forefront of optimally tackling the real explosion in travel technologies’ volume, variety, and complexity.
We present you CIO Review’s 20 Most Promising Travel and Hospitality Solution Providers 2015.