Top 20 Travel and Hospitality Solution Companies - 2019

A hyperactive and advancing industry travel and hospitality is currently undergoing drastic transformations. As digital technologies have taken firm control over people’s lives, the industry has new definitions for business process execution, customer engagement and experience, and the whole idea of running a business. Today, convenience and personalization rule the roosts; and business value is measured with these two key attributes. In today’s digitally-driven world, travel and hospitality companies and agents have to adopt a digital mindset. They need to focus on visibility and transparency in conducting their operations. As travelers demand greater flexibility and experience throughout their travel journey, from the booking till the end of the trip, the travel companies cannot afford to focus on revenue anymore.

More importantly, travelers today want to make informed decisions about the places they want to visit and the hotels they wish to stay at. To this end, the industry participants have to ensure they provide travelers with comprehensive and accurate information about the locations, venue, and the total cost. The communication invariably has to be done through digital technologies to maximize customer engagement and business outcomes.  

One technology that is redefining business in the industry is artificial intelligence (AI). Building on the exponentially growing digital data and online, AI has emerged as the growth engine, helping travel companies to engage with the existing and prospective customers like never before. Chatbots are here, and they are spreading like wildfire, thanks to the growing acceptance of these AI-driven platforms by millennials and Gen Z. Leveraging machine learning algorithms and natural language processing, chatbots, and AI-based conversational platforms allow companies to interact with customers in an omnichannel manner in near real-time without spending too many resources. These platforms guide customers in making better decisions to avoid last-minute surprises, which may hamper the overall experience.

Another critical development in the industry is the rise of predictive analytics, which is crucial for delivering personalized experiences. Many big brands and smaller players in the industry are aiming to get a deeper understanding of their customers to build relevant products and improve the bottom line. Using IoT and sensors, they are increasing the number of customer touchpoints and gleaning as much as contextual data as possible. So products can be tailored to the unique needs and choices of the customers. The companies are also using data such as weather forecasts and geolocation to understand the climatic conditions and demography in a particular area and offer customized products accordingly.

There are many travel and hospitality solutions providers that offer intuitive solutions with features such as digital key card, self-check-in, and room personalization, among many others. These functionalities guide the customers to plan their trip in a frictionless manner. The customers can also experience the venue because of the simulated environments enabled by the virtual reality technology built into the solutions.  

In this edition of CIOReview, we bring to you the most promising travel and hospitality solution providers who are at the forefront of the ongoing digital revolution in the industry. We hope this edition will help you find the right solutions partner for your unique business needs.

We present to you CIOReview’s “20 Most Promising Travel and Hospitality Tech Solution Providers 2019.” 

Top 20 Travel and Hospitality Solution Companies - 2019

Top Travel and Hospitality Solution Companies

Established in 2011, BluIp is the provider of cloud communications (UCaaS) and Mobile Applications. The company delivers mission-crucial products and services engineered for the LE and SMB markets. The organization has designed its network with the most dependable and reliable network components such as Cisco, IBM, and Broadsoft and established redundant connections for supporting both private and public traffic. The company specializes in building and supporting solutions for vertical industries like healthcare, hospitality, large enterprise, public safety and distributed retail. The distribution and support of the company’s solutions are through direct, agent and white label channels

Founded in 1982, Hospitality Network (HN) is an affiliate of Cox Business. The company assists its customers in the hospitality and large venue industry to offer guest modern technology experiences. The organization has expertise in providing services comprising managed WiFi, free-to-guest TV, high capacity bandwidth, in-room entertainment (IRE), VOD, digital signage and location-based services. The company has capabilities which include onsite technology support, in-room entertainment, app development, hotel and large venue connectivity, managed WiFi, location-based services, and digital signage. The headquarters of the company is in Las Vegas, Nevada

DeCurtis Corporation is the first choice for agile, product-focused SaaS software solutions powering any indoor, complex environment

Based in San Francisco, California, GuestTouch was founded in 2016. The company is an automated next-generation guest engagement and does the job of reviewing solutions for hotels that upgrades and automated client interactions, such as messaging, customer feedback and reviews to enhance the online reputation of the hotel, improve scores, boost experiences, and offer robust guest engagement to aid hotels to drive booking constantly. The company specializes in hotel reputation, guest messaging, hotel texting, hotel ADA website, review collection, hotel AI, hotel reviews, review responses, hotel feedback, data-driven hotel marketing, and review collection

At Knowland, we are changing how group business is sold. We empower our hospitality customers to create sustainable, repeatable, direct group business. With the industry's largest database of actualized events, we harness the power of actionable intelligence, so our customers gain control of pipeline development, build a stronger base of repeatable group business and optimize profitability. That’s the Knowland Advantage. See why thousands of customers trust Knowland to sell smarter and maximize their revenue. Knowland operates globally and is headquartered in Rosslyn, VA

Identifying the complexities associated with the travel and hospitality industry, Utah-based RESMARK Systems, delivers comprehensive online tour booking and reservation software, including a revolutionary platform called TrueConnect. With a keen focus on guests’ interaction with technology, RESMARK unveiled and mitigated industry-specific challenges by developing a fully-integrated tour booking suite that includes powerful tools for distribution, marketing, sales, and operations. The recently released RESMARK platform allows tour operators to sell inventory in a new and powerful way, creating unprecedented sales results for its users

Founded in 1981, Resort Data Processing, Inc. (RDP) is a resort property management software company founded in 1981. The company is headquartered in Vail, Colorado. RDP develops, installs, and offers 24-hour support for over various customers worldwide. Their marketplaces include Vacation Rentals, Condo-Hotels, Resorts, Hotels, Timeshare/Fractional Properties, Private Residence Clubs (PRC), and RV Resorts. RDP also provides custom programming related to these marketplaces. The company with a team of experts specializes in offering hotel reservation software, timeshare software systems, private club, RV resort, and vacation rental management software, resort software, Condo Resort Software, Vacation Rental Resort software, Vacation Rental, condo, RV Resort Software, and Back office software

Ruckus offers secure and reliable access to Wi-Fi and innovates across wireless and wired technology to meet industry-specific needs. The company was founded in 2004 and is located in Sunnyvale, CA. The company offers Wi-Fi, Smart Wi-Fi, wireless, WiFi-cellular integration, Cloud Wi-Fi, Networks, IT to their customers and clients. The company offers a whole line of high-performance network access infrastructure. Their product portfolio comprises of Wi-Fi controllers, indoor and outdoor access points, wired Ethernet switches, and IoT suite and private LTE (CBRS). They also deliver network security, detailed analytics, open APIs, and management software, along with professional services and support

TrackMyShuttle enables Hotel Guests to track their rides right from their mobile phones. It empowers the hotels to significantly reshape the guest experience, increase safety, and reduce operating costs. TrackMyShuttle is the premier shuttle management solution for the Hotels and Hospitality industry, using shuttling to move guests to and from places during their stay. Dedicated to influencing a positive travel experience, the technology elevates customer and partner happiness by connecting hotels, drivers, and guests to an effortless shuttle planning, analytics, and tracking platform. Shuttle transportation becomes a preferred travel option, where guests are engaged and relaxed and have the opportunity to reflect happily on their purpose for their travel

Travelworks is an accounting and management software for travel agencies developed by Travelworks/PC Voyages. The company has been developing travel software since 1988, and its TravelWorks software is taught in several tourism schools and used by more than 5,000 users. The company’s back-office offers a complete solution along with the features of accounting management, marketing, and also integrates with major GDS, insurance systems, online payment gateways, and booking engines. The application can also be used by small travel agencies or multi-branch travel agency groups as it does not need any software installation required, server to manage, or hosting fees

Agilysys (NASDAQ: AGYS)

Agilysys (NASDAQ: AGYS)

Established in 1963, Agilysis is a developer and marketer of proprietary company software, service and solutions to the hospitality industry. The company provides novel and advanced software and services, for property management (PMS), point-of-sale (POS), reservation and table management, workforce management, document management, mobile and wireless solutions, analytics, and inventory and procurement exclusively to the hospitality industry. The company’s products and services empower operators to understand customer needs, enhance efficiency and streamline operations across their properties to deliver the finest overall guest experience. The company, thus, equips its clients with improved guest loyalty, increased revenue, and growth in wallet share as the clients connect and transact with their guests based upon one integrated view of individual interactions and preferences

Angie Hospitality

Angie Hospitality

Headquartered in San Jose, California, Angie Hospitality is a technology solutions provider to hotels and their guests across the globe. The company is led by industry veterans. The company designs and develops a 24-hour guest room assistant, Wifi, and room control technology solution specifically for hotels and resorts. Angie is a cloud-managed platform which is built on a scalable, secure and highly accessible architecture that is continuously supervised. The architecture enables the platform to self-configure for each room and property as soon as she is plugged in

Aptech Computer Systems

Aptech Computer Systems

Established in 1970, Aptech is an enterprise planning, business intelligence, and financial software and service provider to the hospitality sector, applying technology for increasing profitability and solving business issues for customers. Aptech’s solutions are hotel specific and comprise PVNG enterprise accounting, business intelligence, and Targetvue budgeting for forecasting. All the applications of the company can function independently or be completely integrated with the entire Aptech’s financial suite. The company’s systems can be deployed on-premise, or in the cloud at the customer location, to aid an entire enterprise’s portfolio through Internet for individual and integrated back-office operations and financial reporting

Monscierge

Monscierge

Monscierge is a technology firm that increases communication, guest experience, and staff accountability for the hospitality industry. The company provides its clients with an affordable, scalable infrastructure so that they can control the delivery of information and services to guests. Their flexible communication platform creates a better guest experience as they stay up-to-date on hospitality technology trends and ensure customer satisfaction by capturing guest data from gadgets. Their other solutions include task and service requests, SMS communication, simplified check-in process, mobile digital key access, local recommendations, room service ordering, in-room infotainment, and digital signage

Onyx CenterSource

Onyx CenterSource

Having worked with more than 150,000 hotel properties and 200,000 travel booking providers in more than 160 countries, Onyx CenterSource is a leading global provider of B2B payments and business intelligence solutions to the hospitality industry. They are B2B payment experts who focus on improving the payment process for hotels, travel agencies, corporate travel departments, event planners, and others in the hospitality space. Their technology solutions are smart enough to offer a unique mix of functionality and data that allows hotels and their B2B partners to work together. The company provided exceptional, industry-leading solutions that streamline B2B payments and offer insights to build and improve hospitality businesses to its loyal customer base of hotels and travel booking providers

Pegasus

Pegasus

Pegasus is a leading global technology provider empowering hospitality companies to grow their businesses in a digital world. The company is a market leader in the electronic processing, distribution, management, sales and marketing of hotel inventory, rates and content across different sales channels to include direct bookings via hotels’ branded websites, voice, travel agents (GDS), online travel agents (OTAs) and metasearch partners. They offer leading software products to professionals who provide services to include digital marketing, revenue management, consulting, and system integration expertise to independent hotels, boutique chains, enterprise chains, and resellers

Phonesuite

Phonesuite

Phonesuite leverages its expertise in communication technology to offer high-quality, low-power consuming, cost-efficient products ina a greater amount for the hospitality industry. Phonesuite was founded in 1988 and is a privately held organization that is headquartered in Broomfiled, Colorado. The company with a team of experts manufactures, designs, and delivers products for the hospitality industry. The company brings full support, with dedicated resellers are located across the world. The company is known for supporting its clients and staff. The company is a single-sourced, hospitality communication solution for hotel managers and owners who need a reliable, simple-to-implement telephony platform

Sabre Corporation (NASDAQ: SABR)

Sabre Corporation (NASDAQ: SABR)

A travel technology company based in Southlake, Texas, Sabre Corporation is a provider for air bookings. The company provides mobile apps, airport check-in kiosks, online travel sites, airline and hotel reservation networks, travel agent terminals, aircraft and crew scheduling systems, and scores of other solutions. To make the life of their customers easy, the organization is always working hard to innovate the next wave of technology in the travel sector, whether it be voice recognition, data analytics, artificial intelligence, or any of the other solutions we are developing for the marketplace. The company will continuously transform the industry by delivering innovative ways to plan, purchase, and enjoy the perfect travel experience

SkyTouch Technology

SkyTouch Technology

Launched in 2013, SkyTouch is the provider of the most widely used cloud-based (SaaS) hotel property management system. The company is continuously growing and is involved in empowering each other and their customers. SkyTouch Technology provides a cloud-based hotel management system that allows hotel companies to help meet their most critical strategic objectives, such as to achieve growth, to advance the operating performance, and to improve the guest experience – all while evolving with changing customer needs. The system is accessible from anywhere, providing visibility and control of operations through real-time, impactful business analytics that can improve hotel guest experience

Threshold 360

Threshold 360

Threshold 360 is one of the leading companies in creating and serving 360° experiences for their clients’ destinations or hotels. Not only do they produce high quality 360° content for the properties, but their platform also allows the customer to easily share that content across their digital channels as well as through Cvent for meeting planner customers. The company helps destination marketing organizations enhance their website experience, increase engagement, and attract more meeting planners and leisure travelers to their destinations. The hotel and destination customers have experienced significant growth in website interaction, event RFP submissions, and customer bookings after adopting Threshold’s services